nova88 indo FAQ

To open an account on nova88 indo, visit our Open account page and fill in your username, email, phone number, and password. After submitting, you'll receive a confirmation email. Next, complete our KYC verification by uploading your government-issued ID and a proof of address document. Once verified, you can deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer. Your account is then live on all devices—mobile app and desktop browser. This process typically completes within a few hours during business days.

Our KYC process requires two documents: (1) a government-issued photo ID—such as a passport, driver's licence, or national ID card—and (2) a proof of address document dated within the last three months, such as a utility bill, bank statement, or rental agreement. Files must be in JPEG, PNG, or PDF format, clearly legible, and show your full name and current address. Upload both documents through your account settings after registration. Our team reviews submissions within one business day. If a document is unclear or incomplete, we'll request a resubmission. This verification protects your account and ensures compliant withdrawals from nova88 indo.

You can adjust most account preferences—such as email notifications, push notifications, language, and currency display—directly in your account settings on nova88 indo. Log in, navigate to Settings, and update your choices. You can also manage security features like two-factor authentication and change your password via our Password Reset page if you forget your credentials. To pause activity temporarily, contact our support team via live chat or email; we can help you with options available in your jurisdiction. For permanent account closure, you may request this through support as well. All requests are handled according to our Terms & Conditions

To contact our support team, log into your nova88 indo account and open the live chat widget in the bottom-right corner of the screen on desktop or tap the support icon on mobile. Our multilingual team responds within standard business hours. You can also send an email to our support address, which is linked in our FAQ and account settings. When you reach out, describe your issue clearly and include your username or account email so we can assist quickly. Common issues—account setup, payment questions, game rules, and game technical problems—are typically resolved in one conversation. For complex cases, we create a support ticket and follow up within 24 hours.

Yes, we support direct bank transfers from mobile banking, local payment, online payment, and e-wallet. During checkout, select "Bank Transfer" and enter your bank details. Many users in Jakarta, Surabaya, Bandung, and Medan prefer bank transfers for large deposits. You may also use mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment for faster processing. Each payment method processes deposits within the timeframe shown at checkout. We also offer online payment Virtual Account deposits, which allow you to transfer funds to a unique account number linked to your nova88 indo wallet. All deposits are confirmed automatically once payment clears our system, and your balance updates instantly.

Deposits on nova88 indo carry no platform fee—you receive the full amount you transfer. Withdrawal fees, if any, depend on your payment method and are displayed clearly before you confirm a withdrawal request. Bank transfers (e-wallet, mobile banking, local payment, online payment) may incur a standard bank transfer fee, while e-wallets like e-wallet, mobile banking, local payment, online payment, and e-wallet typically process without additional charges. We always show the net amount you'll receive before you submit a withdrawal. Our withdrawal review window is standard to comply with anti-money-laundering regulations; most withdrawals complete processing within one business day after verification. For questions about a specific withdrawal fee, contact our support team and reference your transaction ID.

Our weekly cashback offer is a reward on net gaming losses calculated over a rolling weekly period (Sunday to Saturday). Eligible users receive a small percentage back on cumulative losses during that week, credited automatically to their account by Monday morning. The exact cashback percentage and minimum loss threshold are shown in your account's Promotions section. Cashback credits are added to your balance and are subject to standard playthrough requirements before withdrawal. This offer is available to verified users and applies across most game categories—live-dealer tables, slots, and sports betting. Specific terms, including excluded games or regions, are detailed in our Terms & ConditionsNot all jurisdictions qualify; check your account to confirm eligibility.

Yes, nova88 indo offers demo mode for most slot games. In demo mode, you play with virtual credits and cannot win real money, but you can learn game rules, test strategies, and explore paylines without risk. Demo play is free and requires no deposit. To access demo mode, browse our slot library (including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways), select a game, and tap "Try for Free" or "Demo." Some live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) also offer observational play where you watch real dealers and other players without wagering. Live football and esports markets do not have demo versions, but you can review market details and historical odds before placing a real bet. Demo credits reset daily; any winnings in demo mode do not transfer to your real account.

You can access nova88 indo on any mobile device via web browser or through our native app. For Android, visit our App page and download the APK file directly, then follow the on-screen installation steps. For iOS, use Safari or your preferred browser to access our mobile site—no app store listing is needed. Log in with your username and password, and you have full access to live-dealer tables, slots, football betting on Liga 1 and Piala AFF, esports markets, and account settings. Mobile data usage is modest—a typical session uses around 10–15 MB per hour for live streams. You can adjust notification settings in your account to manage push alerts about new games, promotions, and withdrawals. We recommend saving your login credentials securely or using a password manager for quick access.

We offer live betting on major football leagues and tournaments, including Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, Premier League, La Liga, Serie A, Bundesliga, and international World Cup and continental championship qualifiers. Market types include match winner, total goals, both teams to score, Asian handicap, first half/second half results, and many others. Markets update in real time during live matches. You can browse all available markets before match kickoff and adjust your bets up until live play begins. Odds and available markets vary by match and competition; some high-profile tournaments during Idul Fitri or Idul Adha may have expanded market offerings. Use our live calendar to see upcoming fixtures and market availability.

Yes, nova88 indo offers both esports betting and live-dealer tables. Our esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other popular titles—with live markets during tournament play. For live-dealer gaming, we stream real-time games directly from our multi-camera studios: blackjack, roulette, baccarat, and Dragon Tiger. Our dealers are professional and trained in fair play and security. You can interact with dealers via live chat and watch the action in high-quality video. All live-dealer games use certified random-number generators and are monitored for fairness. Esports betting operates similarly to football betting, with game information updating during matches. Both esports and live-dealer sections are accessible from your nova88 indo home screen on mobile and desktop.

If you forget your password, visit our Password Reset page and enter your email address or username. You'll receive a reset link via email within minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and numbers), and confirm. Your new password is active immediately. If you don't receive the email, check your spam folder or try again. If the issue persists, contact our support team via live chat—they can verify your identity and help you regain access. For security, never share your password, and always log out on public or shared devices. After resetting your password, you can log back into your account on all devices, including mobile and desktop.

If you believe someone has accessed your account without permission, change your password immediately using our Password Reset page. Then contact our support team right away via live chat. Provide details about the unauthorized activity—such as suspicious transactions or login times. Our security team will review your account, freeze balances if needed, and help you secure it. We also recommend enabling two-factor authentication if available in your region. Review your transaction history regularly to spot unusual activity early. Do not share your login credentials with anyone, including our support staff—we never ask for your password. If you've used the same password on other accounts, change those as well. Our team prioritizes account security and will work to resolve the issue quickly.

We protect your account data and payment details using industry-standard encryption and security protocols. Your personal information—collected during KYC verification—is stored securely and accessed only by authorized staff for account verification, transaction processing, and anti-fraud purposes. We do not sell or share your data with third parties except as required by law. All deposits and withdrawals are encrypted end-to-end. We conduct regular security audits and comply with data protection regulations. For comprehensive information about how we collect, use, and protect your data, please read our Privacy PolicyIf you have specific concerns about your data or believe there's been a breach, contact our support team immediately. We take security seriously and are committed to safeguarding your trust.