nova88 indo Privacy Policy
This page describes what we collect when you use nova88 indo and how we keep that data protected through encryption, access controls, and strict staff protocols.
When you create an account, verify your identity through KYC, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our games on your mobile phone or desktop, we collect specific information to operate our service securely. We do not sell your data to third parties, and we use your information only for account management, fraud prevention, customer support, and legal compliance.
Our privacy commitment reflects our belief that trust is built on transparency. This policy explains what data we collect, how we use it, who may access it, and your rights regarding your information at nova88 indo.
What Data We Collect on nova88 indo
We collect your personal information when you register an account on nova88 indo. This includes your full name, date of birth, email address, phone number, and home address. During KYC verification, we also request a government-issued ID document—passport, national ID, or driver's license—which we scan and store securely to verify your identity.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we collect transaction confirmation data: the amount, date, payment method, and confirmation reference from our payment partner. We retain this information to reconcile your account balance and to provide you with a complete transaction history.
When you use nova88 indo—playing games, accessing our live-dealer tables, or viewing sports markets—we log your activity: game round IDs, outcomes, stake amounts, and timestamps. We collect technical information about your device: device type, operating system, browser version, IP address, and connection speed. This helps us optimize our platform for your mobile phone or desktop and detect fraudulent access patterns.
We use cookies and similar tracking technologies on our website. These small files store your login session, language preference, and play history so you do not need to re-enter information on every visit. You can control cookie settings in your browser; however, disabling cookies may limit your ability to access nova88 indo fully.
How We Use Your Data at nova88 indo
We use your personal information primarily to operate your account and process your transactions. Your name and address verify your identity during KYC and confirm withdrawal recipients. Your email and phone number allow us to contact you regarding account updates, transaction confirmations, security alerts, and customer support responses. If you request to reset your password or recover your account, we use your email and phone to verify your identity and send recovery links.
We analyze game activity and technical data to detect fraud, money laundering, and unauthorized access. If we identify suspicious patterns—multiple accounts from one device, rapid withdrawals after large deposits, or login attempts from impossible geographic locations—we may restrict your account temporarily or request additional verification. These safeguards protect both you and nova88 indo.
We use aggregated, anonymized data to improve our platform. We analyze which games are most popular, what payment methods users prefer, and which devices account holders use. This helps us optimize our mobile app, enhance live-dealer studios, and expand payment options. Your individual data is never shared in this analysis—we work only with anonymized trends.
Data we collect and retain at nova88 indo
- Personal information: name, date of birth, email, phone, address
- Government ID document for KYC verification
- Payment confirmations: amount, date, method, reference
- Game activity: rounds, outcomes, stakes, timestamps
- Technical data: device type, OS, IP address, connection details
Third Parties and Data Processors
We partner with payment processors—mobile banking, local payment, online payment, e-wallet providers, and banks—to handle your deposits and withdrawals. These partners see your name, account number, and transaction amount to process your requests. We share only the minimum information necessary and require our payment partners to maintain equivalent security standards.
Our customer support team may access your account data when you contact us. Our compliance staff review account activity and KYC documents to ensure regulatory compliance. Our technical support team may access technical logs to troubleshoot connectivity, app crashes, or payment delays. All staff sign confidentiality agreements and access data only for specific, authorized purposes.
Our servers and databases may be located outside your jurisdiction—we use data centers in multiple regions for redundancy and performance. Your data in transit is encrypted using industry-standard protocols. Your data at rest is encrypted in our database, so even if our servers were physically accessed, the data would remain unreadable without encryption keys.
We do not sell your data to third parties. We do not rent your email address to marketing companies. We do not share your game history with advertisers. We may disclose your data only when legally required—for example, if a court issues a subpoena or if law enforcement requests information as part of a criminal investigation.
Your trust depends on our transparency about data handling—at nova88 indo, we collect only what we need, encrypt what we store, and restrict access strictly to those who need it.
Your Rights and Data Access
You have the right to access, correct, and delete your personal information at nova88 indo. Log into your account and visit your profile settings to view and update your name, email, phone, and address. If you need to update your KYC document or correct verification information, contact our support team and we will guide you through the process.
You can request a complete copy of your data—including personal information, KYC documents, transaction history, and game activity—by contacting our support team. We will provide this information in a portable format within our standard response timeframe. You can also request that we delete your account and erase your data permanently, subject to legal retention requirements.
If you close your account on nova88 indo, we retain your transaction history and KYC documents for a period required by anti-money-laundering regulations and tax law. Once this retention period expires, we securely delete your information. You may request deletion earlier, but we may retain certain records if legally required.
Account Security and Password Management
We encrypt your password using industry-standard hashing so that even our staff cannot view it. If you forget your password, use our Password Reset feature to generate a temporary reset link sent to your email. You will create a new strong password, and this temporary link expires after a short window for security.
We recommend enabling biometric login on your mobile device—fingerprint or face recognition—so that only you can unlock your account. We also recommend using a unique password for nova88 indo, not reused across other websites. If you suspect your account has been compromised, contact our support team immediately to lock your account temporarily.
International Data Transfer
We operate nova88 indo across multiple jurisdictions, and your data may be transferred, stored, or processed outside your home country. If you access nova88 indo from Jakarta, Surabaya, Bandung, or Medan, your data may be processed on servers in other regions for operational efficiency and disaster recovery. By using nova88 indo, you consent to this international transfer of your data under our security standards.
Contact Us About Your Privacy
If you have questions about our privacy practices, want to exercise your rights to access or delete your data, or wish to report a privacy concern, contact our support team via live chat, email, or phone. Our multilingual team will respond within our standard timeframe and address your request thoroughly.
For detailed information about your account, visit your profile settings or your transaction history in your nova88 indo account. For technical support or payment-related questions, see our FAQ page. Thank you for trusting nova88 indo with your personal information.
Policy Updates and Jurisdiction Notice
We may update this privacy policy periodically as our practices evolve or as law changes. We will notify you of material changes via email or through an in-app notification before the change takes effect. Continued use of nova88 indo after we publish an updated policy means you accept the new terms. If you disagree with updated privacy practices, you may request account closure.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited by law. Users remain responsible for verifying that their access to nova88 indo complies with their own jurisdiction's applicable privacy, data protection, and gaming regulations. If you access nova88 indo across jurisdictions—for example, traveling between Jakarta and Surabaya—your data is protected consistently under our policy, though you are responsible for local law compliance.
This privacy policy is effective as of the date posted on our website. We remain committed to protecting your data and operating transparently at nova88 indo.